Education
* Bachelor of Arts (Social Science/Economics) University of California, Irvine June 1985
* PMP (Certificate for Managers) Project Management Institute (2001) current
* Technical Management Program – University of California, LA Extension April 2008
Professional Summary
* Successful record of properly utilizing technology to improve business information and productivity. Aptitude for quickly learning new business functions, technologies, and application systems. Results in product management, strategic planning, and project management to deliver the correct results within budget and schedule. Improved communications, initiatives, planning and analysis.
* Successful program and project management functions included setting goals or objectives, evaluating/redesign of business processes and technology operations,reed time frame, funding and resource allocations. Duties and Responsibilities included reviewing project proposals, plans, business requirements, technical designs, vendor analysis, vendor selection, procedures for reporting and accomplishing projects. Over 14 years of professional experience in Application Project Management, full Software Development Life Cycle (SDLC), Process Engineering, Strategic/Systems Thinking and Strategic Planning, Risk Management, Systems Integration, Use Case Analysis, Data Warehouse/Informatics. IT management frameworks include Application & Data Architecture, Data Governance, SOA, ITIL Foundations and IT Asset Management, Architecture as a “process.†Experience with Agile/Iterative and Waterfall methodologies and planning tools, COBIT, RAD.
* Senior level technical management experience in eCommerce and online environments, managing web-based software development teams, using WebSphere and IIS, ASP.NET and MS SQL.
* Over 15 years of professional experience in Information Technology in various roles such as Business Process Analyst, System Analyst, Technical Lead, Software Developer in Medical Management, Medical, Pharmacy and Dental Claims Processing, and Financial systems. Experience in multiple application languages, systems integration, preparation of Technical and Functional specifications, Requirements Analysis, Feasibility Studies, Systems Analysis, workflows, IT Asset Management. Over 8 years of professional experience as IT Architect, DBA and ETL Analyst for Data Warehouse Applications (OLTP and OLAP Projects, Database Management Systems (DBMS), Data Modeling, Business Intelligence Applications, Information Security, Client/Server & Web Applications. Performed ETL transformations, data mapping, workflow processes.
* Enterprise Volume Management, Modular Multi-processing Module design, and Event Management and Control applications.
Information security, data compliance, data governance business process analysis, design, and improvement. ERP, Supply Chain/Logistics Network, CRM, Financial transaction processing (accounting, transfers, audit) and reporting, Mortgage Loan application design, development and implementation, member connectivity, EDI, network management, client inquiry, data warehouse/marts reporting.
* Claims processing (dental, pharmacy, medical, life, liability products), Physician billing/provider and member connectivity (billing, physician practice management, EDI (eligibility, membership, claims status, capitation, network management), client inquiry, data warehouse/marts reporting, IVR/ACD/Telephone Switches, Customer Service Help Desk support, e-business applications.
* IVR/ACD/Telephone Switches, Customer Service Help Desk support, e-business applications.
* Mentors and leads by example, finds effective means to bring projects from concept through implementation, in managing teams of business and technical associates, in root cause analysis, and problem management.
* Drives to best practices within environments. Able to operate in uncharted business functional areas, as well as within well-defined guidelines. Hands-on technical expert, with excellent analytical and problem solving skills.
Technical Summary
* Operating Systems: Windows 2000/2003/XP, OS390, UNIX, OS/400, AIX.
* Database: SQL Server 2000/2005, DB2, UDB, Sybase, Access, Fox Pro, Oracle 8/9i.
* Designing Tools: ERWIN 4.0/3.5,Microsoft Visio, UML, Data modeling, Metadata standards.
* Languages & Apps: .Net, Visual Basic, MSSQL, PERL, Java, VB, C, C++, Informatica, JAVA, ASP and ODBC, MSoft
Integration and Analysis Services (SSAS, SSIS).
* Web Service: HTML, VBScript, IIS Server, Apache HTTP, WebSphere and XML.
Experience
PROJECT MANAGER, IT ARCHITECT and QA CONSULTANT July 2008-present
Management Planning Associates
* Consultant for medical testing products client, performing IT architect, project management, and QA/Testing functions.
* Program and project management processes included setting goals or objectives, evaluating/redesign of business processes and technology operations, determining real time frame, funding and resource allocations. Duties and Responsibilities included
* Analyzed application databases and developed strategy for improving throughput performance and access design.
* Managed QA processes to develop complete testing plan and certification plan to improve delivery of error-free software products.
* Managed PM processes to develop complete project management SDLC plans, documentation and usage within the business.
* Developed and executed plan for implementing upgraded financial accounting and interfaces with improved business manufacturing processes (Sage MAS 90/200 Financial and Manufacturing ERP applications). Reviewed data design and metadata processes, and FDA-QA governance business processes.
System Development Methodologies: Waterfall/Spiral, Iterative/Agile, Rapid, Object Oriented and UML methods, Cooperative Project Management processes. Black box/White box UAT testing. Tools include MS Project, PlanView, Mercury.
Environment: SQL/Relational DB, SharePoint, Sage MAS 90/200, .NET, C#, SharePoint, .NET, MSoft Integration and Analysis
Services (SSAS, SSIS) on Intel environments.
MANAGER IS APPLICATIONS, STAFF PROGRAMMER/ANALYST June 2004-July 2008
Health Net, California
* As overall Project Manager, focused on developing a collaborative, matrix team-oriented environment, standards for performance, documentation, training, procedures for selecting and implementing packaged software, collaborative project management processes. Delivered projects on time and within budget (five regions implemented over 48 month period). Managed releases/Change Management processes for vendor, IT infrastructure and IT development and configuration groups.
* Manager of applications development IT group. Administrative, project, application and budget management, supporting Medical Management functions within the IT Group. Developed model driven architecture for interfaces development. Supported acquisition and implementation of development, test, UAT, QA, SOX-, HIPAA-compliance, Stress and Production environments infrastructure, databases. Developed VB and PERL code.
* Medical Management Data Warehouse and Informatics/Reporting designed and implemented.
* Medical Management Application functions: Prospective Review, Concurrent Review, Retrospective Review, Case Management/Care Coordination, Disease Management and Population Management. Package selection, implementation and development code. Medical Management Data Warehouse and Reporting.
* Information security, data compliance, data governance business process analysis, design, and improvement.
* Implemented Volume Management and Modular Multi-processing Module design for Medical Management data interfaces.
System Development Methodologies: Waterfall/Spiral, Iterative/Agile, Rapid, Object Oriented and UML methods, Cooperative Project Management processes. Black box/White box UAT testing. Tools include MS Project, PlanView, Mercury.
Accomplishments:
* Medical Management Business Process Re-Engineering. Facilitated business analysis and process re-engineering for corporate-wide functions, bringing five independent regional operations into cohesive, like-minded operational units, totaling more than 850 individuals. Business process/operations, JAD/Co-operative Project Management, planning and scheduling facilitation, and process documentation. Implementation phased over 48 months. Estimated 5-year benefits $ 35 million.
* Designed and implemented Medical Management application feed, timing and ETL to Data Warehouse Informatics reporting.
* Established processes, designed, developed and deployed Medical Management Software (managed care) with thirty-four data interfaces (vendor and internal applications, including pharmacy, X-ray and lab). Performed DBA functions to implement and support application, including data acquisition and production support processes. Managed Release Management/QA/Stress Testing. Created common access routines, transmission management/messaging, electronic fax distribution, letter and form generation and workflow processes, multiple interfaces to Healthcare Informatics, claims processing, benefits, patient history.
* Analyzed business requirements, costs and benefits, project needs and determined required resources (staff, equipment, systems, costs) required to meet objectives through formal business cases and project charters, data security, compliance and governance. Designed and implemented ITIL foundations, IT Asset Management and SOA foundations.
* Managed the selection, ordering and implementation of 16 environments (multiple Development, Test, User Testing, Configuration, Training, Stress Testing and Production), a 64-bit MS SQL DBMS, and 34 data interfaces. In 2007-2008 focused on infrastructure interfaces, technical system support, significant performance enhancement - response time throughput, .NET 2.0 implementation, 2003 Server upgrade, building system monitoring and support utilities, and as DBA on MS SQL databases, data modeling, Metadata standards.
* Formulated technical and UAT test plans, Web based testing, E-commerce Black/White box testing, problem/error management.
Environment: SQL/Relational DB, Informatica (ETL), PERL, .NET, XML, VB, C++, C#, JAVA, ASP, ODBC, RedGate, MS Project,
PlanView, Mercury Interactive on Intel, UNIX and iSeries/AS400. SOA, ITIL Foundations and IT Asset Management.
BUSINESS ANALYST, PROJECT MANAGER, IT ARCHITECT December 2002-June 2004
The California Endowment
* Senior business analyst, technical project manager, and technical analyst/architect for a non-profit healthcare foundation. Established Business Support function. Fosters collaborative, team-oriented, flexible work projects. Application implementation planning. Database administration functions for applications. Process re-engineering for ERP/CRM business function. Planned strategic directions for infrastructure. Analyzed costs/benefits of technical solutions to ensure cost effective implementations. Documented Quality Assurance/Change Management processes.
* Managed document scanning/knowledge management transition from single department to entire enterprise.
System Development Methodologies: Iterative/Agile, Rapid methods, Cooperative Project Management processes. Tools include MS Project.
Accomplishments:
* E-Commerce design, web site development and system management. Projects include Web Re-Design and Content Management (design, tool selection, development, and implementation), Customer Relationship Management and Events Management (package selection, technical analysis, implementation, training), Web-Based Evaluation Entry and Reporting Application, Financial Interface Application (design, development, training, documentation, implementation).
* Web Site Design/Development. Managed project for application design, vendor analysis/selection RFP process, development, hardware and service providers, data analysis, content development, enterprise content management, and implementation for new corporate web site. Completed on schedule, within budget. Project cost ($ 550,000 internal and external resources).
* CRM. Managed selection and introduction of CRM process and tools for use in Contact and Relationship Management, and implemented electronic Notification/Invitation and Client Self-Response system. Estimated 5-year benefits $ 5 million.
* Enterprise Architecture: Application (n-tier), Data (transaction, decision support, multi-platform data interfaces), Infrastructure (application development, data management, security, platform, communications, operations, storage management, staffing/processes). Architecture as a “process†to identify cross architecture-domain impacts.
* Formulated technical and UAT test plans, problem/error management.
Environment: SQL/Relational DB, .NET, XML, C++, ODBC, VisualTest on Intel environments.
BUSINESS PROCESS AND ENTERPRISE ARCHITECT CONSULTANT June 2002-December 2002
Management Planning Associates
* Consultant for large and small business clients, as strategic planner, project manager, business process analyst, systems engineer, and enterprise architect. Created a strategic plan for new IT Infrastructure.
* Analyzed logistics network costs/benefits of solutions to ensure cost effective acquisition and implementation for ERP/Supply Chain and CRM.
* Re-engineered business processes for new initiatives. Facilitated business units process re-engineering, workflow analysis, operation units work tasks analysis, documentation and work products analysis, system requirements, technical requirements, training requirements, and implementation plans.
* Implemented Quality Assurance/Change Management processes for systems implementation.
Environment: SQL/Relational DB, DB2, Oracle, C++, ODBC on Intel and OS390 Environments.
WellPoint Health Networks, California September 1997-June 2002
SENIOR ARCHITECT (Corporate Architecture Group) (2001-2002)
SENIOR MANAGER (WellPoint Health Networks, Pharmacy Division) (2000-2001)
SENIOR TECHNICAL CONSULTANT (BC/BS, Georgia) (1999)
MANAGER (WellPoint Health Networks, Dental Division) (1997-1999)
* Managed strategic technology planning for infrastructure, database and web environments.
* IT architect and internal technical consultant for enterprise-wide data warehouse, data systems and application architectures, supporting business unit’s technical development/release implementation (80 web development projects, data center, HIPAA-compliance, corporate-wide financial/GL/Reporting/HR. E-Commerce design, retail web site development, data management, click-stream analysis.
* Managed projects and product support, budget, staff, software acquisition, development and support of pharmacy business functions. Includes data and business analysis, design, programming, database development, training, implementation/release management, QA/Stress testing, Change Management and client/end user support. Technical architect for database, applications/projects and systems issues. Strategic planner, application planner, financial planner and group/project budget analyst and manager. Managed multiple, simultaneous programs and projects with shared resources and overlapping priorities.
Accomplishments:
* Successfully developed and applied business systems and workflow management processes. Determined best means for communicating project concepts and processes to ensure acceptance by internal client/customer and confirmation that project's scope meets needs of clients and support organizations. SDLC, OO (Object Oriented) Development.
* Directed and facilitated multiple business-oriented and technical projects. Defined IT standards, policies, procedures and protocols. Developed data engineering/management/Data modeling/Metadata processes. Identified information/data security, and governance business processes as part of HIPAA-compliance projects. Managed vendor product evaluations, infrastructure impact analysis and technology/application selection. Established enterprise-wide EAI processes and template, and enterprise-wide data administration and business analytics, reducing data redundancy and improving development and storage requirements. Evaluated $10 million in licensed software products and determined alternatives that saved $1 million in projected costs.
* Directed interface development between mainframe and open systems healthcare applications with business units at all levels and sectors. Data Warehouse, Medicare, Dental, Pharmacy member, Dental + Pharmacy Claims Processing and Call Center applications. Developed Pharmacy Drug Warehouse Analysis (Pharmacy claims with medical diagnoses and outcomes). Supported data center operations, including OS390, AIX, HPUX and Windows/NT systems.
* Re-engineered business processes for Pharmacy initiatives. Facilitated business units process re-engineering, workflow analysis, and clients’ operation units data tasks analysis, and documentation. Managed Risk Management mitigation process.
* Initiated and managed e-business-to-business start-up integration, Web-enablement of legacy and client/server applications and developed new website for customer interaction resulting in improved time-to-market delivery.
* Successfully implemented Documentum evaluation environment and completed one-year pilot Content Management project.
* Medical Management, Healthcare, Pharmaceutical, Clinical Laboratory data informatics.
* Data Warehouse/Business Intelligence/ETL and Database/Report Architecture, resulting in more efficient use of information technology. Developed and managed Pharmacy and Medical Claim Data Warehouse, Reporting and Healthcare Informatics.
* Financial Applications/ERP implementation - Hyperion Financial Reporting/Data Warehouse applications
* Medical, Dental and Pharmacy Claims Processing application re-engineering and enhancement.
* Life and Liability Insurance Products application re-engineering and enhancement.
* Insurance Claims Processing Data/Reporting major problem analysis and resolution on Open System platform/Oracle DBMS.
* e-Commerce design, retail web site development, data management, click-stream analysis and system management.
* IVR/CTI/Telephone Switch application engineering and implementation.
* Completed two Year 2000 Projects in three months, after previous 1-year delay, on schedule, within budget.
* Supported infrastructure development for Enterprise Volume Management, and Event Management and Control applications.
As technology analyst and project manager, developed IVR business and technical project plans, implemented CRM/IVR/CTI/Voice to Text.
Environment: DB2, UDB, Sybase, WebSphere, .NET, XML, VB, C++, JAVA, Business Objects, Cognos, Documentum, ERwin
data modeling, and ODBC, OS390, UNIX, AIX, on Intel, HP, and IBM iSeries/AS400, RISC 6000/System p environments.
PROJECT MANAGER and SENIOR BUSINESS ANALYST 1995 – 1997
Countrywide Home Loans, Inc.
* Managed projects, defined requirements and performed business process analyses for consumer and wholesale property loans. Created and implemented system design, processes and management functions. Managed and performed on-/offshore code generation, automated testing, software validation, Quality Assurance/Change Management processes. Applied structured development, Data modeling, Metadata standards, prototyping SDLC and joint requirements planning concepts in a multi-platform integrated environment.
Accomplishments:
* Underwriting Rules Analysis engine, Lotus Notes database applications.
* Consumer and Wholesale branch loan origination and assumption loan functions, Legal Compliance, Financial Accounting, Corporate Technical inventory.
Environment: FoxPro, ASP, .NET, XML, VB, C, on Intel and iSeries/AS400 environments.
MANAGER, CORPORATE INFORMATION SYSTEMS 1989 - 1994
MCA/Universal Studios, Inc.
* Planned strategic technology direction for studio division hardware and software environments.
* Technical and administrative leader for design, development, implementation and end-user support of this organization’s studio operations, postproduction, media distribution, ERP/Supply Chain, general ledger/financial reporting, client billing, HR and studio work scheduling. Project manager to implement strategic project planning and development methodologies. Responsible for budget and performance results, associates’ performance and administrative management. Managed the migration from mainframe, batch-oriented applications to AS/400 and PC-LAN platforms, and managed software development and support for these applications. Led small/large project matrix teams in business analysis, identifying business requirements for logistics network, preparing detailed specifications, use-cases, data flow, and in acquiring packages and developing applications.
Accomplishments:
* Implemented strategic project planning and development methodologies.
* Managed the migration from mainframe, batch-oriented applications to AS/400 and PC-LAN platforms, and managed software development and support for these applications.
* Managed Financial Applications/ERP implementation, and Automated Time Attendance Data Collection implementation and capital projects management and job tracking systems.
Environment: DB2, Oracle, COBOL, VB, C++, OS390, UNIX, on Intel, UNIX, and IBM 3090/ES9000/zSeries environments.
STRATEGIC PLANNER, DATA ADMINISTRATOR, DATABASE ANALYST, DATA WAREHOUSE MANAGER, PROJECT MANAGER, BUSINESS ANALYST, SOFTWARE ENGINEER, CONSULTANT 1980 - 1988
* Positions of increasing responsibility in IT strategic planning, software development, business analysis, project management and management for Countrywide, MCA/Universal Studios, Rockwell, Boeing, Security Pacific Bank/Bank of America, Wells Fargo Bank, Paramount Pictures, Walt Disney Studios, Petersen Publishing, Universal Music Publishing, Carter Hawley Hale and Macy’s.
Accomplishments:
* Corporate Strategic Plan and Technical Plan. Managed team developing strategic plan for business implementation and technology support for a financial services corporation. Plan encompassed major corporate and personal services, branch structure, network infrastructure, and data center services. Completed three yearly cycles, including yearly tactical plans and performance measurement processes.
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